FAQs

Frequently Asked Questions

1. How can I place an order?

Choose your product, select the required options and click Add to Cart or Buy It Now. Enter your delivery information and complete the payment at checkout.

2. How can I track my order?

Tracking details will be sent to your registered email address or mobile number after dispatch. You can also visit our Track Your Order page.

3. How long does delivery take?

Most orders are delivered within 3–8 business days after dispatch. Delivery time may vary by location and courier availability.

4. Do you deliver throughout India?

We deliver to serviceable PIN codes across India. Availability can be confirmed during checkout.

5. Which payment methods do you accept?

Available payment methods are displayed securely during Shopify checkout and may include UPI, cards, net banking, wallets or other supported options.

6. Can I change or cancel my order?

Contact us as soon as possible. Changes or cancellations may only be possible before the order has been processed or dispatched.

7. What should I do if I receive a damaged or incorrect product?

Contact us within [48 hours] of delivery with your order number, clear photographs and an unboxing video where available. We will review the issue and assist you.

8. Can I return a product?

Eligible unused products may be returned within the period stated in our Returns & Refunds Policy. Certain products may be non-returnable for hygiene or other reasons.

9. When will I receive my refund?

After the returned product passes inspection, an approved refund is generally processed within 5–10 business days. Your bank may require additional processing time.

How can I contact Lureva Lifestyle?

Email: lurevalifestyle@gmail.com
Business hours: Monday - Saturday (10:00 AM - 06:00 PM)